Shipping Policy

At HHAN Imports, we are committed to delivering your orders as quickly and safely as possible. Please read our Shipping Policy to understand how we process and deliver your purchases.

1. Order Processing

• Orders are processed within 1–2 business days after payment has been confirmed.
• Orders placed on weekends or public holidays will be processed on the next business day.
• During periods of high demand, processing times may be slightly longer.

2. Delivery Areas

Third party agencies will contact you since our company is based in Mauritius, we take orders throughout 28 different countries.

If delivery to your location is unavailable, we will contact you before processing your order.

3. Delivery Time

Estimated delivery times are:

• Main Island Mauritius: 2–5 business days after your order has been processed.
• Delivery times are estimates and may vary due to weather, courier delays, public holidays, or other circumstances beyond our control.
• For other countries, it might take a around a month or 2.

4. Shipping Fees

Shipping charges are calculated at checkout unless otherwise stated.

From time to time, HHAN Imports may offer free shipping promotions on selected products or orders.

5. Order Tracking

Where available, tracking information will be provided once your order has been dispatched.

If tracking is not available, you may contact us for an update on your order.

6. Failed Deliveries

Please ensure that your shipping address and contact information are accurate.

If delivery cannot be completed due to incorrect information provided by the customer, additional delivery charges may apply.

7. Damaged or Lost Packages

If your order arrives damaged, please contact us within 48 hours of receiving your package and provide photos of the damaged item and packaging.

If your package is lost during delivery, we will work with the courier to investigate and assist in resolving the issue.

8. Delivery Delays

While we aim to deliver every order on time, delays may occur due to circumstances beyond our control, including:

• Severe weather conditions
• Public holidays
• Courier service disruptions
• High order volumes

HHAN Imports is not liable for delays caused by third-party delivery services.

9. Contact Us

If you have any questions about shipping or your order, please contact us:

HHAN Imports
📍 Location: La Caverne, Vacoas, Mauritius
📞 Phone/WhatsApp: +230 5924 9277
📧 Email: hhanmoligadoo85@gmail.com

We appreciate your trust in HHAN Imports and are committed to providing a smooth and reliable delivery experience.