Refund policy

HHAN Imports – Return & Refund Policy

At HHAN Imports, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.

Returns

You may request a return within 7 days of receiving your order.

To be eligible for a return:

The item must be unused and in its original condition.
The item must be returned in its original packaging with all accessories and manuals (if applicable).
Proof of purchase (receipt or order confirmation) is required.

Items that have been used, damaged by the customer, or returned without their original packaging may not be eligible for a refund or exchange.

Non-Returnable Items

The following items cannot be returned:

Clearance or sale items.
Gift cards or vouchers.
Products damaged due to misuse, accidents, or improper handling.
Personal care or hygiene products once opened.
Any item marked as Final Sale.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery. Include your order number and clear photos of the item and packaging. We will arrange a replacement or refund where appropriate.

Refunds

Once your returned item has been received and inspected, we will notify you of the outcome.

If your refund is approved:

Refunds will be processed within 5–10 business days.
Refunds will be issued using the original payment method whenever possible.
Depending on your bank or payment provider, it may take additional time for the funds to appear in your account.

Shipping fees are non-refundable unless the return is due to our error or the item arrived damaged or defective.

No Exchanges will be accepted.

Return Shipping

Unless the item is defective, damaged, or sent in error, customers are responsible for the cost of return shipping.

We recommend using a trackable shipping service, as HHAN Imports cannot guarantee receipt of returned items without tracking.

Order Cancellations

Orders may be cancelled before they have been processed or shipped. Once an order has been dispatched, it can no longer be cancelled and must follow the return process above.